Support and help

After checkout you receive a personal access code by email. Open the app, choose Get access or enter your code, and sign in. If the email does not arrive, check your spam folder, then write to us from the address you paid with.

Open the app you subscribed to, go to its Get access (billing) page and use the link to the Stripe customer portal. Choose the option to manage or cancel your plan. Cancelling takes effect at the end of the period you have paid for. You can also ask us to cancel for you by email.

Write to [email protected] with "Refund request" in the subject line and the email you paid with. Yearly plans can be refunded in full within 14 days of the first yearly charge. If you were charged by mistake, or after you cancelled, write within 14 days of the charge. We do not refund part of a month or part of a year. Refunds go back to the original payment method through Stripe and usually take 5 to 10 business days. The Refund Policy has the full rules.

Please email us before you start a chargeback. Send the date and amount, and we will check it with you.

Sign in at account.xaglobal.app and choose Download my data, or Delete my account and data. You can also email us. See how we protect your data.

AI can make mistakes. Please check everything before you use it, especially facts, answer keys and anything about a student. If something looks wrong in a way that could be a fault in the app, tell us what you typed and what you expected.

It depends on the app. StudyWatch today works on one device: the parent view and the child's study room use the same browser. Ask us if you are unsure about another app.

Check the status page first. If it shows no problem, email us with the app name, what you did and what you saw.