Legal
Terms of Use
1. Who we are and what these Terms cover
1.1 These Terms of Use ("Terms") are an agreement between you and XAGlobal, registered in Thailand (business registration number 8006069000003), of 108/2 Moo. 2, Umphur Chawang, Thambon NaGaCha, Nakorn Sri Thammarat, Thailand, 80150 ("XAG", "we", "us").
1.2 They cover this website, https://xaglobal.stream, and the education apps, business apps and developer tools we offer (together, "the Services"). A Service may have short extra notes on its own pricing or Get access page. If those notes differ from these Terms, the notes win for that Service.
1.3 By creating an account, subscribing to a Service or using a Service, you agree to these Terms. If you do not agree, please do not use the Services.
1.4 Our Privacy Policy explains how we handle personal data. Our Refund Policy explains refunds. Both are part of these Terms.
1.5 Translations. The website has a language menu that opens a page through Google’s translation service. Translations are automatic and are provided for convenience only. If a translation differs from the English text, the English text applies.
2. What the Services are
2.1 We make education apps, business apps and developer tools. Education apps are tools for teachers, schools and families, for example for planning lessons, drafting special-education documents, and practising speaking. Business apps are quiet tools that help small businesses with things like reviews, quotes, certificates, renewals and payments. Developer tools are small services that help teams keep webhooks, tokens, API contracts, costs and AI-agent spending under control. These Terms cover XAG's education apps, business apps and developer tools. If XAG offers other services later, XAG will publish terms for them, or update these Terms, before anyone is asked to pay.
2.2 Education apps that are for sale have a Get access page where you can subscribe. Our business apps and developer tools are in private preview. No billing is switched on for them, and access is by request: write to [email protected]. We may open or close access to them at any time.
2.3 In preview, a product may change, have bugs or be withdrawn. If we withdraw a product you pay for, we will give you at least 30 days' notice and refund the unused part of your current paid period.
2.4 Some Services use an AI provider to draft text. A draft is only a suggestion. You must read and approve it before you use it, and you are responsible for what you send or publish.
2.5 Some Services send emails or text messages to your own contacts on your behalf. Clause 4.2 explains your duties when you use that feature.
3. Accounts and who can use the Services
3.1 Who may subscribe depends on the product. Education apps are for teachers, schools and families. Business apps and developer tools are for businesses, and for people who act for a business or in a professional role.
3.2 You must be at least 18 years old and able to enter a binding agreement. If you sign up for a business or a school, you promise that you can bind it to these Terms. If a child will use a Service, the adult who subscribes (a parent, guardian, teacher or school) accepts these Terms and is responsible for the child's use.
3.3 Give us accurate details and keep them up to date.
3.4 Keep your password, access code and API keys safe. You are responsible for what happens under your account, including what the people you invite do. Tell us quickly at [email protected] if you think your account has been misused.
3.5 We may ask you to confirm your email address and to choose a strong password. We may also check new passwords against a public list of leaked passwords.
3.6 In Services that have workspaces, the person who creates a workspace is its owner. Owners and admins can invite people, remove people and manage billing for that workspace.
3.7 Access codes. A paid app is opened with a personal access code. Once you have completed checkout, we email the code to the email address you gave there. Please check that the address is correct and that you can receive email at it. Keep the code safe, as clause 3.4 says.
4. Acceptable use
4.1 Use the Services lawfully and fairly. Do not:
- break the law or anyone's rights;
- send spam, or contact people who have not agreed to hear from you where the law says they must;
- upload viruses, or try to damage, overload or get around the security of the Services;
- try to see another customer's data;
- point a Service at a web address or system that you do not own or have permission to check;
- copy, resell, rent or reverse engineer the Services, except where the law lets you;
- put payment card numbers, passwords or government ID numbers into the Services, because they are not built to hold them. Clause 7.10 explains what applies to information about students.
4.2 If a Service sends emails or texts to your contacts, you are responsible for having the right to contact them. You must include what the law requires, such as a way to opt out, and follow anti-spam and marketing laws in your country and theirs.
4.3 We apply reasonable limits, for example on how many requests or messages you can send, to keep the Services working for everyone. For AI requests there is a daily fair-use limit for each customer. At the moment it is 100 requests a day in Topic Investigator, 50 in TeacherBot, 60 in StrategicSpeaker and 15 in Secure IEP. During a free trial the daily limit is half of that (rounded down). When you reach the limit, the app tells you, and the AI features work again when the limit restarts the next day. We may change these limits.
4.4 If you break this section, we may suspend or end your access (see section 12).
5. Free trials, subscriptions and prices
5.1 Paid Services are sold as subscriptions, monthly or yearly, and you pay through Stripe Checkout. Prices are in US dollars (USD). The price of each plan is shown on the Service's Get access or pricing page, and again at checkout, before you subscribe.
5.2 Some Services have a free trial. At the moment the free trial is 14 days for TeacherBot, Secure IEP, Topic Investigator and StrategicSpeaker. To start a trial of an online Service you add a payment card. We do not charge you during the trial. If you do not cancel before the trial ends, your card is charged for the plan you chose and your paid subscription starts. Please note the day your trial ends. If you have a question, or want us to cancel for you, email [email protected]. If you cancel during the trial, you are not charged, and you keep access until the trial ends. Downloadable software may have its own trial terms, stated before you start. For example, the Chalkline Desktop app has a 30-day free trial and does not ask for a card.
5.3 Some Services also list usage-based charges on their pricing page, for example per check, decision or verdict. We only bill usage-based charges that the pricing page showed you before you subscribed.
5.4 Payments are handled by Stripe. Your card details go to Stripe and not to us. Stripe may ask you to accept its own terms. XAG charges you only for XAG's own services. XAG does not collect money for anyone else and does not pass payments between customers or other users.
5.5 Your subscription renews automatically at the end of each period until you cancel: each month for a monthly plan, and each year for a yearly plan. We charge the payment method you gave us at each renewal.
5.6 If a payment fails, the payment is tried again. Your access continues for a grace period of 3 days while the payment is retried. If the payment has still not gone through after the grace period, your access stops until the amount is paid.
5.7 Prices do not include taxes such as VAT, GST or sales tax, unless we say so. If tax applies to your purchase, we will show it before you pay when we collect it, and you are responsible for any other tax that applies to you.
5.8 We may change prices. We will tell you at least 30 days before a change takes effect, and the new price applies from your next renewal after that. If you do not accept it, you can cancel before it takes effect.
5.9 Refunds are covered in our Refund Policy.
5.10 One free trial per customer and card. If you start a second trial with the same card, or with the same email address, we do not give you another free trial, and your first payment is due when the subscription starts.
5.11 Refunds and disputes. If a payment is refunded in full, or a payment is disputed with your bank or card company, your access to the Service ends automatically. We can restore access if we decide that is right.
5A. Share and save and free or test access
5A.1 Share and save is a goodwill offer to our customers. It is part of our low-price approach and is meant to help customers with cost. It may be available in some Services and not in others.
5A.2 A Share and save discount is a discretionary promotional discount. It is not an entitlement. It has no cash value, it is not money, it is not a credit balance, it is never paid out, and it cannot be transferred to anyone else.
5A.3 XAG sets the offer. We may change the percentage and the limits, and we may pause, limit or end the offer at any time, including by a master off switch that turns it off in all Services at once. Ending or changing the offer does not create any right or liability.
5A.4 A friend you share with counts only after the friend's first successful payment. A discount may be reversed if that payment is refunded or disputed. A discount may lapse if the plan is cancelled or a payment is past due. Discounts may not be stacked beyond the cap that XAG sets.
5A.5 We may refuse or remove a discount for self-referral, the use of the same card by the sharer and the friend, or any other misuse.
5A.6 XAG is not liable if a discount is not applied because of a technical error, a failed check, a refund, a cancellation or misuse. If you think a genuine error has happened, email [email protected] and we will try in good faith to fix it.
5A.7 Free or test access. If we give you free or test access to a Service, it is a courtesy. We may change, limit or end it at any time. There is no service-level promise for free or test access.
5A.8 Nothing in this section limits any rights you have by law. Consumer law cannot be excluded by these Terms.
6. Cancelling
6.1 You can cancel at any time. Open the Get access (billing) page of the app and use the link there to the Stripe customer portal, where you can manage your payment or cancel. Or email [email protected] and we will cancel for you.
6.2 Cancelling takes effect at the end of the current period, which is either your free trial or the period you have already paid for. Your access continues until then. After that the subscription ends, it does not renew and we do not charge you again.
6.3 We do not give partial-month refunds when you cancel, apart from the cases in the Refund Policy.
6.4 After your account ends, we handle your data as set out in the Privacy Policy.
7. Your content and data
7.1 "Your Data" means the information you or your team put into a Service or send to it. This includes information about your own customers, staff and contacts and, in education apps, students.
7.2 Your Data stays yours. We do not claim ownership of it.
7.3 You give us permission to host, copy, process and display Your Data only as needed to run the Services for you, keep them secure, fix problems and meet our legal duties.
7.4 You promise that you have the right to put Your Data into the Services and to have us process it. That includes having any notices or consents that privacy law requires.
7.5 For personal data inside Your Data, you decide why and how it is used, and we process it on your behalf. Our Privacy Policy explains how. Our Data Processing Addendum is part of these Terms and applies when you use the Services; we will countersign it on request.
7.6 We use trusted providers, for example for hosting, database, email and payments, to run the Services. Our Privacy Policy lists them.
7.7 Some Services use an AI provider to draft text or answer questions. If so, the text, files or images you send to that feature go to that provider so that it can produce the result. Our Privacy Policy says which providers we use. We do not ourselves use Your Data to train AI models. We do not control how long a provider keeps data or what its own terms allow, and we make no promise on a provider's behalf.
7.8 Keep your own copies of anything important. No online service is perfect, and some Services may not have an export tool yet.
7.9 If you think content in a Service breaks the law or someone's rights, tell us. We may remove or block it.
7.10 Information about students. A school, teacher or individual using an education app (for example Secure IEP) may enter education and special-education information about students. You own and control what you enter and you decide what to enter. You are responsible for having the right to enter it and for what you enter. Please enter the minimum needed; for example, the app encourages initials rather than full names. We process that content only to provide the feature you ask for, as a service provider acting for you, and do not use it for our own purposes (see the Data Processing Addendum). To provide the feature, the content goes through our servers to the AI provider the service uses, and we use the sub-processors listed in the Privacy Policy and the security measures it describes.
8. Our intellectual property
8.1 We own the Services, including the software, designs, text, logos and the XAG name. These Terms do not transfer any of that to you.
8.2 While you have an active subscription or trial, we give you a limited, non-exclusive, non-transferable right to use the Services for your own business, school or family, depending on the Service, under these Terms.
8.3 If you send us ideas or feedback, we may use them without paying you or crediting you.
8.4 The Services may include open-source software. Those parts stay under their own licences.
9. Availability and changes
9.1 We work to keep the Services available, but we do not promise that they will always be available, fast or free of errors. We do not offer an uptime guarantee.
9.2 Things outside our control can cause interruptions. Examples are our hosting, database, email and payment providers, and your own internet connection.
9.3 After a quiet spell, a Service may take a short while to start. Some Services run scheduled jobs, such as reminders and checks, at set times rather than all the time, so a check or reminder may arrive later than you expect.
9.4 Where a Service shows connection lights or a "Diagnose my connection" page, they are there to help you tell whether a problem is on your side or ours. They are guides, not promises.
9.5 We may change, add or remove features, and we may do maintenance. We will try to tell you in advance about changes that matter.
9.6 If a Service was materially unavailable to you, you may be able to get a refund. See the Refund Policy.
10. Disclaimers
10.1 To the extent the law allows, the Services are provided "as is" and "as available". We make no promises beyond those in these Terms, for example that a Service will meet your needs or be free of errors.
10.2 The Services are tools. They give you information, alerts and drafts. They are not legal, financial, tax, insurance, health, education, security or compliance advice. You are responsible for your decisions and for meeting your own legal duties, such as licences, certificates, privacy rules and marketing rules.
10.3 We do not hold, move or guarantee money for you. Unless a Service clearly says otherwise, payments between you and your customers or partners are handled outside the Service.
10.4 Alerts, checks and verdicts depend on the information you give us and on timing. They can be late, wrong or missed. Do not rely on a Service as your only safeguard for something critical.
10.5 Nothing in these Terms removes rights that the law says cannot be removed.
11. Limits on our liability
11.1 To the extent the law allows, we are not liable for indirect or consequential loss, or for lost profit, revenue, business, savings, goodwill or data, even if we were told it could happen.
11.2 To the extent the law allows, our total liability to you for all claims connected with the Services is limited to the fees you paid us in the 12 months before the claim arose, or USD 100 if you have paid us nothing.
11.3 Nothing in these Terms limits liability that the law does not allow us to limit, such as for fraud, wilful misconduct, gross negligence, or death or personal injury.
12. Ending the agreement
12.1 You can stop using the Services at any time (see section 6).
12.2 We may suspend or end your access if you break these Terms, do not pay, put the Services or other people at risk, or if the law requires it. Where it is reasonable, we will tell you first and give you a chance to fix the problem.
12.3 We may end a Service, or the private preview, with notice (see clause 2.3).
12.4 When your access ends, your right to use the Services stops. We handle your data as set out in the Privacy Policy. Sections 7, 8, 10, 11 and 14 continue after the agreement ends.
13. Changes to these Terms
13.1 We may update these Terms. When we do, we change the "Last updated" date at the top.
13.2 For changes that matter, we will tell you by email or in the Service at least 14 days before they take effect.
13.3 If you keep using the Services after a change takes effect, you accept the new Terms. If you do not accept them, you can cancel before then.
14. Governing law and disputes
14.1 These Terms are governed by the laws of Thailand.
14.2 If you have a problem, please write to us first at [email protected]. We will try to settle it fairly within 30 days.
14.3 If we cannot settle it, the courts of Nakorn Sri Thammarat, Thailand, will decide it.
14.4 If mandatory laws where you live protect you and cannot be changed by agreement, nothing here takes those rights away.
15. General
15.1 These Terms, the Privacy Policy and the Refund Policy are the whole agreement between us about the Services.
15.2 If a part of these Terms is found to be unenforceable, the rest stays in force.
15.3 If we do not enforce a right straight away, we have not given it up.
15.4 You may not transfer your rights under these Terms without our written consent. We may transfer ours as part of a sale or reorganisation of our business, if your data stays protected as the Privacy Policy describes.
15.5 We may send notices to the email address on your account. You can send notices to us at [email protected].
16. Contact
Questions about these Terms: [email protected].
XAGlobal, registered in Thailand (business registration number 8006069000003), 108/2 Moo. 2, Umphur Chawang, Thambon NaGaCha, Nakorn Sri Thammarat, Thailand, 80150.